Contact Information
Emergency Responder Solutions, LLC
1867 Farmbrook Drive
Troy, Michigan 48098
1-844-393-6260 – Office
sales@ezfoamsystems.com

General

All products sold by Emergency Responder Solutions, LLC are warranted against defects in material and workmanship for a period of three (3) years from the date of shipment within North America, and for a period of one (1) year from the date of shipment outside of North America. If you believe anyEmergency Responder Solutions, LLC product you have purchased(excluding foam concentrate products) has a defect in material or workmanship or has failed during normal use within the warranty period, please contact Emergency Responder Solutions, LLC at +1-844-393-6269 for assistance. If product repair or replacement is necessary, the Customer will be solely responsible for all shipping charges, freight, insurance and proper packaging to prevent breakage in transit, whether or not the product is covered by this warranty. All shipments of repaired or replaced products by Emergency Responder Solutions will be F.O.B. at the Emergency Responder Solutions, LLC facility in Troy, Michigan.

Limitations

This warranty does not apply to defects resulting from any Customer actions, such as mishandling, improper interfacing, operation outside of design limits, misapplication, improper repair, or unauthorized modification. No other warranties are expressed or implied. Emergency Responder Solutions, LLC specifically disclaims any implied warranties of merchantability or fitness for a specific purpose. Emergency Responder Solutions, LLC liability shall be limited to the actual purchase price of any defective unit or units of equipment to which a claim is made, and shall in no event include the Customer’s manufacturing costs, lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages whether based on contract, tort or other legal theory. Emergency Responder Solutions, LLC shall not be liable for normal manufacturing defects or customary variances from specifications.

Special Conditions

Products sold by Emergency Responder Solutions, LLC are designed to be used by trained personnel only. The end-user shall be solely responsible for the use of any Emergency Responder Solutions, LLC product in applications related to the product’s intended use. Emergency Responder Solutions, LLC shall not be responsible for any situation where the failure of the product could create a situation where catastrophic property damage, personal injury, or death may occur. In the event that the Customer purchases or uses any Emergency Responder Solutions, LLC products for any such unintended or unauthorized application, the Customer shall indemnify and hold harmless Emergency Responder Solutions, LLC and its officers, directors, employees, agents, affiliates, successors and assigns against all claims, costs, damages and expenses (including reasonable attorneys’ and expert witness’ fees) arising out of or in connection with, directly or indirectly, any claim for property damage, personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that Emergency Responder Solutions, LLC was negligent regarding the design or manufacture of the subject product.

Special Conditions(Foam Concentrates)

All Foam Concentrates sold by Emergency Responder Solutions, LLC are designed to be used by trained personnel only. Due to the nature of the products, all sales are considered final once received by the customer and are not eligible for returns for any reason. The end-user shall be solely responsible for the use of any of the Foam Concentrate Products purchased through Emergency Responder Solutions, LLC in applications related to the product’s intended use. Emergency Responder Solutions, LLC shall not be responsible for any situation where the failure of the product could create a situation where catastrophic property damage, personal injury, or death may occur. In the event that the Customer purchases or uses any Emergency Responder Solutions, LLC products for any such unintended or unauthorized application, the Customer shall indemnify and hold harmless Emergency Responder Solutions, LLC and its officers, directors, employees, agents, affiliates, successors and assigns against all claims, costs, damages and expenses (including reasonable attorneys’ and expert witness fees) arising out of or in connection with, directly or indirectly, any claim for property damage, personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that Emergency Responder Solutions, LLC was negligent regarding the design or manufacture of the subject product.

The purchase and use of any Emergency Responder Solutions, LLC product shall constitute an acceptance of these conditions without exception.

Contact us for Warranty Repair(Please allow 24 hours for a response)